Practical English training for front-of-house staff who serve international guests
A 5 week, performance-based training system designed specifically for hotels, resorts and hospitality teams across SE ASIA.
Transform Your Guest Communication in 5 WeeksIncrease Reviews. Protect Revenue. Strengthen Your Team.In Southeast Asia’s competitive hospitality market, guest communication is no longer optional.One unclear explanation.
One poorly handled complaint.
One awkward check-in conversation.That’s enough to cost you:• A 5-star review
• Repeat bookings
• OTA ranking position
• Long-term brand reputationIf your team struggles with international guests, this programme fixes it.
What We Do
The Professional Hospitality Communication ProgrammeThis is not general English training.This is operational communication mastery for real guest situations.What Your Team Will Be Able To Do;After 5 weeks, participants will confidently:✔ Welcome international guests professionally
✔ Handle complaints calmly without escalation
✔ Structure explanations clearly and confidently
✔ Reduce misunderstandings
✔ Respond to difficult reviews professionally
✔ Manage booking calls with authorityWe train behaviour under pressure — not classroom English.Why This Programme WorksMost hospitality English courses focus on vocabulary.We focus on:• Structured speaking frameworks
• Emotional control during conflict
• Real hospitality role-play scenarios
• Review protection strategies
• Telephone & email performance
• Revenue-impact communication habitsThis is practical, applied and measurable.Your staff will learn exactly what to say, how to say it and when it matters most.Click the button below for our blog posts:
Course Options
Programme StructureFree workshop - get your team on the right track!
3 Tracks: Essentials, Core & Professional levels
Duration: 7 - 15 hours
Sessions: 2 × 90-minute sessions per week
Format: Live online (or onsite upon request)Includes:
• Guided role-play simulations
• Complaint handling mastery
• Telephone booking scripts
• Email communication training
• Performance scoring & feedback
• Completion certificationWho This Is For?• Boutique hotels
• Resorts
• Front desk teams
• Guest services managers
• Hospitality supervisors
• Multi-site operatorsIf your team speaks English but lacks confidence or structure, this is designed for them.Courses are delivered LIVE, online.
Personalised courses available
(In person assessment and training is also available)Pricing: Full course starts at $700 (up to 4 staff).
Get in touch for available dates and a tailored quote.
To see available dates and book your team on a course, please click on CALENDAR below:
Contact Us
Ready to Strengthen Your Team?From beachfront resorts in Thailand or Indonesia to city hotels in Vietnam, China and beyond — strong guest communication directly impacts your revenue across every market in Southeast Asia..Book a Consultation CallorRequest a Corporate ProposalTake control of your guest communication before your competitors do.For more information, pricing, available course dates or
FREE assessment tools, please reach out via any of the methods below.
Mail to: [email protected]
To see available dates and book your team on a workshop, please click on CALENDAR below:
FAQsQ: What is business English for hospitality?
Business English for hospitality focuses on the real communication staff need when serving international guests, including greetings, menu explanations, complaints, and professional service language.Q: Is this suitable for hotel and restaurant staff?
Yes. The programme is designed for ALL STAFF who deal with International guests in hotels, resorts, bars, cafés and restaurants.Q: Is the training suitable for Southeast Asia?
Yes. The course is delivered LIVE online and tailored for hospitality teams across China, South Korea, Vietnam, Thailand, Cambodia, Indonesia and the wider SE Asia region.Q: Do staff need a high level of English?
No. The training focuses on confidence and clarity, not advanced grammar.